On April 17th I placed an order for express shipping with the goal of receive it on Monday during the dawn or in the early morning as we had a big VIP service that afternoon. The order do not arrived as expected so my partner had to leave at 8 for arrive to the market at 10 and buy it herself for then rush with our production.
I wrote your customer service for cancel de order as all the website is only in Korean.
My order has not been cancelled and even worst... about one week later it has been marked as shipped.
I have been contacting you during the last 2 months for get my reimbursment and it does not arrive. So... will you just steal my money like that?
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작성자 Noman Rao
작성일 2021-06-08 10:36:26
평점
Thank you for using shejang.com and we sincerely apologize for the inconvenience.
There were some issues in April due to sudden increase in traffic which caused the delays in shipments. We will definitely look into the reason for why the refund hasn't been made yet and we will do it right away.
We sincerely apologize again for the inconvenience and we will make sure this happen in the future. Thank you for your patience and understanding.